Research
Positive Relationships at Work:
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Relational WorkHow do employees engage in relationships to accomplish their work?
Today individuals navigate organizations not only for their paid employment but also for critical services, such as health care and education. Thus, it is important to understand how people inside and outside organizations can successfully navigate organizations to obtain them. I have investigated how patient advocates handle patient and family problems in and on behalf of hospitals and how consultants informally negotiate for time off from work in time-hungry occupations. I have studied these topics using a number of research methods, which include multi-year qualitative data collection efforts, field experiments, and surveys. |